Since the recall of the 320,000 Jardine cribs six weeks ago, Toys”R”Us and Babies”R”Us have relied on Jardine to interact with consumers on the recall process. But since the cribs were only sold through Babies”R”Us and can only be replaced by cribs from Babies”R”Us, consumers have looked to the chain to help them with the confusing process. From a Jardine hotline that drops callers repeatedly, to low inventory of replacement cribs in the stores, to confusion at the branch level of what the store policies are on online purchases and refunds on the vouchers; Jardine crib owners are growing frustrated. Now Babies”R”Us has posted the voucher policy on their website and announced a hotline (973-617-5000) for crib owners who need assistance.

In the meantime, please continue to spread the word of this recall to any parents or caregivers and if you have the crib, don’t let your child sleep in it — even if it means weeks in a portable crib or playyard. The cribs are unsafe. Again, recommendations for your baby’s sleeping in the meantime:

  • If you can afford it, purchase a new crib online or at a Babies”R”Us store and get reimbursed when your voucher arrives.
  • For newborns and babies not yet pushing up or rolling over, they can stay in a bassinet
  • Older babies (close to 2) can be moved to the crib mattress on the floor of a childproofed nursery
  • Other babies can sleep in a portable crib or playpen. Make sure it hasn’t been recalled and meets current safety standards (JPMA seal). This means it was tested for use as a sleep environment.
  • Never put a baby to sleep on couches, chairs, strollers or water beds; or with another child or in a sleep environment with soft bedding.
  • If you need help to secure a safe sleeping product for your baby while you wait for your new crib, contact the CPSC public affairs department at 301-504-7908. They are working with nonprofits to supply safe portable cribs as needed.